Account Deletion

Yiliao Account Deletion Notice

We respect your right to control your personal data. You may request account deletion at any time. This notice explains the procedure, prerequisites, and what happens to your data.

1. Prerequisites

Your account must meet ALL of the following:

  • Account is in normal status (not banned or frozen);
  • No outstanding paid orders or balances;
  • You are not the sole administrator of any enterprise / group (transfer admin or dissolve groups first);
  • No open complaints or disputes.

2. How to Delete

  1. Open Yiliao and tap Me in the bottom navigation bar;
  2. Go to Settings → Account & Security;
  3. Tap Delete Account, read the disclosures, and confirm the risk acknowledgement;
  4. Receive a verification code on your bound phone or email and enter it;
  5. Tap Confirm Deletion; the account enters a 7-day cool-off period;
  6. You may cancel the deletion by signing in during the cool-off; if you do not, the account is finalized for deletion after 7 days.

If you cannot self-serve (lost device, forgotten password without recovery), contact our support: +86 28-86786528 / guoxiaojie@cdjingtum.com. You will need to provide the registered phone/email and proof of identity; once verified, support will close the account on your behalf.

3. What Happens to Your Data

  • Within 7 business days of finalization, we will purge all personal profile data (avatar, display name, bound phone/email);
  • Chat history, group memberships, and friend relationships will be permanently deleted;
  • Messages you sent to others remain in their local storage; we cannot delete those on your behalf;
  • Data we are legally required to retain (e.g., transaction records, security logs) will be de-identified and kept for the statutory minimum;
  • After deletion, the phone/email may be re-registered as a new account but will have no link to the deleted one — no data recovery is possible.

4. Deletion is Irreversible

Once finalized, deletion cannot be undone. Please back up important files or chat screenshots before proceeding.

5. Contact

  • Customer Hotline: +86 28-86786528 (Mon–Fri 9:00–18:00 CST)
  • General Support: guoxiaojie@cdjingtum.com
  • Privacy Officer: guoxiaojie@cdjingtum.com